Privacy Policy
Effective Date:October 17, 2025
Welcome to Hello Order Marketing (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, interact with us, or use our photography and videography services for food and restaurants.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect different types of information to provide and improve our services.
1.1 Personal Information
When you interact with us, we may collect:
- Name (e.g., restaurant owners, managers, or representatives)
- Email address
- Phone number
- Business details (restaurant name, address, website)
- Payment information (if applicable for our services)
1.2 Media Content
As part of our services, we may take and collect:
- Photos and videos of restaurant interiors, exteriors, staff, and food items
- Logos, branding materials, and promotional assets provided by you
1.3 Technical and Usage Data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information (mobile or desktop)
- Pages visited and time spent on our website
- Referral source (how you found our website)
This data is collected via cookies and analytics tools to improve our website performance.
2. How We Use Your Information
We use your information for the following purposes:
- To provide our services – Conducting photoshoots, video production, and delivering marketing materials.
- To communicate with you – Responding to inquiries, scheduling appointments, and providing customer support.
- To process payments – If applicable, for service fees.
- To improve our website – Analysing website traffic and user behaviour.
- To promote our work – Showcasing sample projects (with permission) on our website and social media.
- To comply with legal obligations – Meeting tax, legal, and contractual requirements.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it in the following situations:
- With service providers – Such as payment processors, cloud storage, or marketing tools that help us operate our business.
- Legal compliance – If required by law, court order, or to protect our rights and security.
- With your consent – If you agree to share your images for promotional use.
4. Data Security
We take appropriate measures to protect your data, including:
- Secure storage of customer information.
- Encryption and secure transactions for payments.
- Access control – Limiting data access to authorised personnel only.
However, no system is 100% secure. We recommend using strong passwords and being cautious while sharing sensitive information online.
5. Your Rights and Choices
You have control over your data and can:
- Request access to your data – See what personal information we have.
- Correct or update your details – If any information is incorrect.
- Request deletion – Ask us to remove your data unless legally required to keep it.
- Opt out of marketing – Unsubscribe from promotional emails.
To exercise these rights, contact us at [Your Email].
6. Cookies and Tracking Technologies
We use cookies to:
- Improve website performance
- Analyse visitor behaviour
- Customise user experience
You can disable cookies in your browser settings, but some website features may not function properly.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, client websites). We are not responsible for their privacy practices. Please review their policies before sharing your data.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. We encourage you to review it regularly.
9. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us:
📍 Hello Order Marketing
📧 Email: info@helloordersmarketing.com
📞 Phone: 01922 254136
📍 Address: Suite 5C, The Old Foundry, Bath Street, Walsall, WS1 3BZ